Managing change is a difficult process, which often fails to achieve its objectives. Every company has its own unique reasons, but our experience shows that beyond the various reasons of each company, the single thing they all have in common is a failure by management to manage the change correctly. Change management is often mistakenly perceived as an administrative process to be managed, rather than what it really requires which is leadership.

Change is an emotional process that evokes anxiety on both a personal and corporate level. The role of the organizations’ leadership is to attach ‘emotional logic’ to the process and the need for it, allowing the individuals and the group to connect and identify with the reasons for the change, thereby adjusting their behavior accordingly.

Our Change Management professionals help clients with the following elements of change:

•Building a plan for making the change, this balances the emotional state of the individual in making the change, while still servicing and dealing with customers.

•Identifying the organizational gaps between existing behaviors and the behavioral change required for the success of the change.

•Dealing with the emotional state, identifying sources of ambiguity and responding with clear answers that help individuals connect to the need for change.

•Identifying successes associated with change and its goals.