Operational excellence (OE) is a competitive advantage that translates into increased production flexibility, improved customer responsiveness, and cost minimization, each in turn improves shareholder value.

At ICG we believe that in order to deliver sustainable performance change, the following three aspects must be examined:

· Cost reduction

· Productivity improvement

· Pricing practices

We help our clients achieve world-class operations by developing and implementing proven operational strategies that solve their most critical problems.

Operational excellence means that thinking and doing are perfectly positioned to deliver transformational results.